Delivery and Returns

delivery

Orders that are not specified in the explanation section will be delivered to the Cargo / Courier company in 5 working days at the latest.

Product Return

Your products, which have not exceeded 15 days from the date of receipt of your order, whose tags have not been removed and which have not been used, and whose re-saleability has not been spoiled, must first be shipped with all accessories and invoices. info@maisonyanes.com After sending a notification e-mail to Yurtiçi Cargo 815105857 with the contract number YANES TEKSTİL SANAYİ TİC. LTD. STI. You can return it to your name.

Embroidered pajamas will be returned considering the embroidery fee and shipping fee.

Returns and exchanges of embroidered dressing gowns and embroidered shoes are not accepted.

Returns are not accepted on discounted products. 

Returns that do not comply with these conditions will not be accepted and will be sent back to you against a charge. For this reason, we recommend that you try your products as soon as possible so that they do not deteriorate when they reach you, and return the ones you think are unsuitable as stated above. 


Product Exchange

Your products, which have not exceeded 15 days from the date of receipt of your order, whose tags have not been removed and which have not been used, and whose re-saleability has not been spoiled, must first be shipped with all accessories and invoices. info@maisonyanes.com After sending a notification e-mail to  Yurtiçi Cargo 815105857 with the contract number YANES TEKSTİL SANAYİ TİC. LTD. STI. in the name of You can send your exchange cargo.


Shipping fee for product exchanges other than faulty and defective products BUYER(customer) paid by.

Returns and exchanges of embroidered dressing gowns and embroidered shoes are not accepted.

 

Refund

When the product you want to return reaches us, a notification message will be sent to you that we have received your product. A notification e-mail will also be sent regarding the acceptance/rejection of the product return. 

Refunds will be made for embroidered pajama returns, considering the embroidery fee and shipping fee. 

The payment for the returned product will be made to your credit card within 3 working days. After your refund is approved by us, you must follow up the whole process within 3 working days by contacting your bank. In case the refund is delayed or not made, first of all, we ask you to contact the bank that your card belongs to. If you still have problems with your refund after talking to the bank, please contact us: info@maisonyanes.com


Shipping of the Returned Product

Please ship the product to the address below with Yurtiçi Kargo. Except for the defective product, the shipping fee belongs to the customer for returns and exchanges.


Customer Contract number: 

Yurtiçi Cargo 815105857 

Company name:

YANES TEXTILE INDUSTRY AND TRADE LIMITED COMPANY