Terms & Conditions

You are entering into this agreement with:

Maison Yanes. TİC LTD ŞTİ. (“we”, “us”); and

Maison Yanes is a company registered in Turkey, with registered addresses and HQs at Eğitim, Yıldırım Sk. No:3, C Blok D:122 34722 Kadıköy/İstanbul. Our company number is _.
Our website www.maisonyanes.com offers for sale Maison Yanes products and certain goods which are indicated on our websites as being sold and shipped directly by Maison Yanes. All products we offer on our website are Maison Yanes products.
When you place an order for Maison Yanes products, your contract is with Maison Yanes TİC LTD ŞTİ.
When you shop with us (or access our services, apps and websites (our “Websites”)) these terms apply. They’re important for us as they set out what each of us expects from each other, and they also give you helpful info.
We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About You

To shop with us or receive services from Maison Yanes Payments, you need to:
be at least 16 years old;
have a credit or debit card that we and Maison Yanes Payments accept (see bottom of page for details of current payment providers); and
be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Placing an order

Where you are buying a product directly from us, you will use your card to pay us directly for the product.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
All products remain Maison Yanes property until full payment of the purchase price is received by us.
Very occasionally, we may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with us and we’ll be happy to speak to you about it.
You can’t cancel any payments that you’ve already made through Maison Yanes Payments.

Prices and product descriptions

Prices include VAT (where applicable), but keep in mind that there may be other taxes that you need to pay which aren’t imposed by us.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Delivery

Orders are generally shipped to your delivery address from a designated warehouse. If part of your order is shipped from one of the other warehouses in our global network, this part of your order will be delivered by Standard Delivery. You’ll see your estimated delivery date at the checkout.
You’ll only be charged one delivery fee for all items, even if they’re coming from different warehouses.
To see more about how Delivery works with Maison Yanes Brand Partners, just click here.
We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Returns and refunds
Check out our returns and refunds policy here.
Returning an unwanted Maison Yanes product?
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around Fair Use.
If you return an item requesting a refund within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.
If the item is defective, we will issue a return shipping label, otherwise it is your responsibility to pay costs related to return shipping. Please send us an email (info@maisonyanes.com) to get your return label.
We do not pay the shipping fee for non-defective products in case you want to return. You’ll be solely responsible for the cost of returning the goods to us. You should contact us at info@maisonyanes.com to get a return shipping label, otherwise it is your responsibility to track the shipment. If we do not get the product we may not refund you.
The products must be returned with all their accessories, whether they are defective or not, with their original tags or labels are intact , products are unused and can be re-saled. Opened or slightly used items are unfit for resale.
Embroidery products cannot be returned or exchanged.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

All returns are subject to our Maison Yanes Returns Policy.

Proof of postage
We strongly recommend you get proof of postage and follow our returns process (for more information on how to return, see here).

Our returns address is:
Eğitim, Yıldırım Sk. No:3, C Blok D:122 34722 Kadıköy/İstanbul.

Original condition
All returned items should be sent back to us in their original condition together with the original packaging and all Maison Yanes and brand tags.

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

Fair use

Where we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, ordering and returning loads – way more than even the most loyal Maison Yanes customer would order or where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ below), returning items worn/used and not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated accounts.

If your account has been blocked and you need to make a valid return, contact us at info@maisonyanes.com. You’ll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

When we may withhold issuing a refund

We will refuse a return:
on grounds of hygiene; or
if an item has been damaged, soiled, washed, altered or worn, or if the original tags or labels are no longer intact and/ or attached to the relevant item; or
if the item(s) returned to us do not match what you received; or
if you have returned items after expiry of the returns period (see ‘Returning an unwanted item’ above).

If we refuse a return for any of these reasons, we will not issue you with a refund and we will send the item(s) back to you. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund.

In certain cases, for example where we have had to refuse multiple returns by you, or there are suspicious circumstances relating to the return, we might also have to block your account and any associated accounts (see ‘Fair Use’ above).

If any of the above happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

This does not affect your statutory rights.

Promo Codes
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Your information
Our Privacy Policy sets out how we use your information.
At Maison Yanes, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Maison Yanes customers the best service, so we take them really seriously. Maison Yanes will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').
Troublemakers take note: you agree to indemnify, defend and hold harmless Maison Yanes, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

Maison Yanes own or have permission to use the intellectual property rights in the Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Maison Yanes logo or any Maison Yanes brand or trade mark (or any marks which are colourably similar) without our express permission.

Linking to this Website

It’s fine for you to link to maisonyanes.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Maison Yanes where none exists.
Our Website must not be framed on any other site without our permission.

Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us, we will work with you to resolve any issues you’re having with our services:
Email us here .
Post: ______

Payment Services Complaints
Where you have a complaint related to a payment service provided by our supplliers, we endeavour to resolve all payments-related complaints in a timely manner.

How to resolve an issue
Please raise any payments services issue or complaint with us. Please contact us via email at info@maisonyanes.com and we will endeavour to resolve the issue or refer the matter appropriately.

How to initiate a formal complaint
Although we are often able to resolve most complaints quickly and satisfactorily, we operate a formal complaints procedure.

If we are not able to resolve the issue in the first instance, should you choose to issue a formal complaint, we will direct you to email our Payments Complaints service to initiate a formal complaint.

Legal
You can save and print these terms if you need to.
We have the right to amend, remove or vary our services and/or any part of the Website (including our terms of service) at any time.
These terms and our dealings with you are subject to Turkish law and the exclusive jurisdiction of the Turkish courts. These terms between Maison Yanes and you, and any communications between Maison Yanes and you, will in Turkish.